Frequently Asked Questions

Standard check-in is at 4 PM, and check-out is at 10 AM to ensure our properties are impeccably prepared for your stay. Please contact host directly should you need early check-in or late check-out, we do our best to accomodate as long as the booking and cleaning schedules allow.

Yes, you can request an early check-in or late check-out based on availability. Please mention your request when booking, and we’ll confirm as soon as possible. More details are available in our Guidebook.

Each villa offers a private pool and spa, ensuring you enjoy exclusive and tranquil swimming experiences without sharing with other guests. Our pool rules emphasize safety and cleanliness to maintain a serene environment for your personal relaxation. You can fully unwind knowing your pool time is reserved just for you and your party.

No, pets are not allowed at our villas to preserve the beauty and respect the sea turtle reserve. For your convenience, our Guidebook suggests nearby pet-friendly boarding options.

Immerse yourself in the serenity of our private beach, nestled within a 1.5-mile national sea turtle reserve. From May to October, we kindly ask you to avoid lights and fires on the beach to protect nesting sea turtles, preserving the magic of this sanctuary, as noted in our House Rules.

No, smoking and vaping are strictly prohibited at our villas. We maintain a smoke-free environment to ensure a fresh and comfortable stay for all our guests. Please check our House Rules for more information.

Savor a range of culinary delights, from the laid-back charm of Drifters Surf Resto to the refined elegance of Ocean 302. Our dining guide curates the best nearby spots for family meals, ensuring every taste is satisfied. We have a full list of recommendations for dining in and out.

Stay effortlessly connected with high-speed Wi-Fi in every villa, perfect for work or streaming family movie nights on our large 85" TVs. Your login details await upon arrival, with more in our Guidebook.

Our havens are designed for intimate family retreats, so parties and events are not permitted to preserve the peaceful ambiance of our beachfront reserve. Our House Rules ensure a restful experience for all.

Embrace eco-friendly travel with EV chargers at each villa, seamlessly integrated for your convenience. Our Guidebook provides all the details for a sustainable, luxurious stay.

Delight in family-friendly touches like sand toys and boogie boards (at select properties), plus spacious layouts for playtime. Nearby playgrounds add to the joy, as outlined in our Guidebook and activities guide.

Our private beach invites adventure but is unguarded, so please supervise children and stay mindful of rip currents. Respect wildlife, especially jelly fish and sea turtles during nesting season, by keeping your distance. Our Guidebook shares essential tips for a safe, magical experience.

Elevate your retreat with private beach yoga, arranged upon request. Simply include it in your reservation notes for a serene, soulful addition to your luxurious escape.

If you need assistance during your stay, contact our 24/7 support team using the information in your booking confirmation. We're here to ensure you have a comfortable and enjoyable experience.

Check-in is seamless with our keyless entry system. You will receive a unique code via email 24 hours before your arrival. Detailed instructions are provided in our welcome guide.

Our rentals come fully equipped with modern amenities including high-speed Wi-Fi, a fully stocked kitchen, private pool, and beach access. A complete list of amenities is available in the property description.

Yes, we have a few house rules to ensure a pleasant stay for all guests. These include no smoking, no pets, and quiet hours from 10 PM to 8 AM. A full list of house rules is provided in the welcome guide.

The Orlando theme parks, including Disney World, are about 1 hour and 15 minutes from our villas. Perfect for a fun-filled day trip! Check our activities guide for more tips.

While our villas are ideal for intimate family celebrations, larger events like weddings require prior approval to maintain the peaceful ambiance of our reserve. Please consult our House Rules and note your request when booking for personalized guidance.

Delight in the thrill of fishing from our exclusive beachfront, a favorite for creating lasting memories. Our Guidebook shares tips on local regulations and best practices to respect the sea turtle habitat during your surf-casting adventure.

Absolutely, we supply comfortable beach chairs and umbrellas for your convenience, allowing you to bask in the sun or shade with ease. Additional sand toys and boogie boards are available at certain properties, as noted in our Guidebook.

Our gourmet kitchens are fully stocked with modern appliances, cookware, and utensils, ready for you to prepare delightful family feasts. From blenders to coffee makers, our Guidebook lists everything provided for your culinary convenience.

While our villas feature spacious layouts, please note that full wheelchair accessibility may vary by property. We recommend reviewing our Guidebook for specifics and contacting us to discuss accommodations for a comfortable stay.