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Frequently Asked Questions

We’re thrilled to help you plan an unforgettable stay at The Florida Havens! Our FAQs are designed to answer your questions about our luxurious beachfront properties, private beach access on the national sea turtle reserve, and the exceptional amenities that make your family getaway truly special. For detailed information, please explore our Guidebook and House Rules. 

  • Is smoking or vaping allowed at the villas?
    To keep our villas fresh and inviting, smoking and vaping are strictly prohibited. Our House Rules ensure a pristine environment for everyone to enjoy.
  • What is the distance to Orlando theme parks?
    Our villas are about 1 hour and 15 minutes from Disney World and other Orlando theme parks, making day trips easy for family fun. Check our activities guide for more tips.
  • Is early check-in or late check-out available?
    We aim to accommodate early check-in or late check-out requests based on availability. Please note your request when booking, and we’ll confirm as soon as possible. Our Guidebook has more details.
  • Are pets allowed at the villas?
    To preserve the beauty of our villas and respect the sea turtle reserve, we have a no-pets policy. Our Guidebook suggests nearby pet-friendly boarding options for your convenience.
  • What should I do if I need help during my stay?
    If you need assistance during your stay, contact our 24/7 support team using the information in your booking confirmation. We're here to ensure you have a comfortable and enjoyable experience.
  • Can we request private beach yoga sessions?
    Elevate your retreat with private beach yoga, arranged upon request. Simply include it in your reservation notes for a serene, soulful addition to your luxurious escape.
  • Are beach chairs and umbrellas provided?
    Absolutely, we supply comfortable beach chairs and umbrellas for your convenience, allowing you to bask in the sun or shade with ease. Additional sand toys and boogie boards are available at certain properties, as noted in our Guidebook.
  • Is fishing allowed on the private beach?
    Delight in the thrill of fishing from our exclusive beachfront, a favorite for creating lasting memories. Our Guidebook shares tips on local regulations and best practices to respect the sea turtle habitat during your surf-casting adventure.
  • How accessible are the properties for guests with mobility needs?
    While our villas feature spacious layouts, please note that full wheelchair accessibility may vary by property. We recommend reviewing our Guidebook for specifics and contacting us to discuss accommodations for a comfortable stay.
  • How do I check-in to the property?
    Check-in is seamless with our keyless entry system. You will receive a unique code via email 24 hours before your arrival. Detailed instructions are provided in our welcome guide.
  • Are the pools private or shared?
    Each villa offers a private pool and spa, ensuring you enjoy exclusive and tranquil swimming experiences without sharing with other guests. Our pool rules emphasize safety and cleanliness to maintain a serene environment for your personal relaxation. You can fully unwind knowing your pool time is reserved just for you and your party.
  • Are the kitchens fully equipped for cooking family meals?
    Our gourmet kitchens are fully stocked with modern appliances, cookware, and utensils, ready for you to prepare delightful family feasts. From blenders to coffee makers, our Guidebook lists everything provided for your culinary convenience.
  • What are the check-in and check-out times?
    Standard check-in is at 4 PM, and check-out is at 10 AM to ensure our properties are impeccably prepared for your stay. Please contact host directly should you need early check-in or late check-out, we do our best to accomodate as long as the booking and cleaning schedules allow.
  • What should we know about beach safety and wildlife?
    Our private beach invites adventure but is unguarded, so please supervise children and stay mindful of rip currents. Respect wildlife, especially jelly fish and sea turtles during nesting season, by keeping your distance. Our Guidebook shares essential tips for a safe, magical experience.
  • What dining options are available close by?
    Savor a range of culinary delights, from the laid-back charm of Drifters Surf Resto to the refined elegance of Ocean 302. Our dining guide curates the best nearby spots for family meals, ensuring every taste is satisfied. We have a full list of recommendations for dining in and out.
  • What amenities are included in the rental?
    Our rentals come fully equipped with modern amenities including high-speed Wi-Fi, a fully stocked kitchen, private pool, and beach access. A complete list of amenities is available in the property description.
  • Can we host a wedding or special event at the property?
    While our villas are ideal for intimate family celebrations, larger events like weddings require prior approval to maintain the peaceful ambiance of our reserve. Please consult our House Rules and note your request when booking for personalized guidance.
  • Can we host a small gathering or party?
    Our havens are designed for intimate family retreats, so parties and events are not permitted to preserve the peaceful ambiance of our beachfront reserve. Our House Rules ensure a restful experience for all.
  • What amenities are provided for kids?
    Delight in family-friendly touches like sand toys and boogie boards (at select properties), plus spacious layouts for playtime. Nearby playgrounds add to the joy, as outlined in our Guidebook and activities guide.
  • Are there any house rules I should be aware of?
    Yes, we have a few house rules to ensure a pleasant stay for all guests. These include no smoking, no pets, and quiet hours from 10 PM to 8 AM. A full list of house rules is provided in the welcome guide.
  • Are there EV charging stations?
    Embrace eco-friendly travel with EV chargers at each villa, seamlessly integrated for your convenience. Our Guidebook provides all the details for a sustainable, luxurious stay.
  • Do the properties have high-speed Wi-Fi?
    Stay effortlessly connected with high-speed Wi-Fi in every villa, perfect for work or streaming family movie nights on our large 85" TVs. Your login details await upon arrival, with more in our Guidebook.
  • Is there private beach access, and what about sea turtle nesting?
    Immerse yourself in the serenity of our private beach, nestled within a 1.5-mile national sea turtle reserve. From May to October, we kindly ask you to avoid lights and fires on the beach to protect nesting sea turtles, preserving the magic of this sanctuary, as noted in our House Rules.
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