Refund Policy

Refund & Cancellation Policy

At The Florida Havens, we strive to provide clear, fair, and consistent policies for your luxury beachfront vacation. This Refund & Cancellation Policy forms part of our Terms and Conditions and applies to all bookings made through our website or the Guesty booking platform.

1. Cancellation by Guests

Cancellations made 60 days or more before check-in: Full refund of total amount paid toward reservation at time of cancellation, minus a 5% processing fee. Processing fee is 5% of the total reservation amount.
Cancellations made fewer than 60 days before check-in: No refund. We may, at our sole discretion, offer a credit for a future stay (subject to availability and blackout dates).
No-Shows: The entire stay will be charged with no refund.

2. Modifications to Reservations

Any changes to booking dates, properties, or guest counts are treated as a cancellation and new booking, subject to the cancellation policy above, current availability, and applicable rate changes.

3. Early Departure & Termination

Voluntary early departure: No refund or credit for unused nights.
Termination due to violation of House Rules, Terms and Conditions, or applicable laws: No refund and possible forfeiture of the security deposit.

5. Cancellations or Changes by The Florida Havens

In the rare event we must cancel or significantly alter your reservation due to property issues (maintenance, safety concerns, etc.), we will offer a full refund or comparable rebooking at no extra cost.

6. Force Majeure

Events beyond our reasonable control (hurricanes, severe weather, pandemics, government orders, etc.) are addressed in our Terms and Conditions. We will work with you on rescheduling or a partial credit/refund at our sole discretion. No full refunds will be issued solely for weather-related concerns.

7. Travel Insurance

We strongly recommend purchasing travel insurance that covers trip cancellation, interruption, medical emergencies, and personal property. This provides the best protection for unforeseen events not covered by our policy.

8. Processing Refunds

Approved refunds are processed to the original payment method within 7–10 business days.
Actual receipt time depends on your bank or payment provider.
All refunds (where applicable) exclude processing fees already charged.

9. How to Cancel or Request Changes

Submit cancellation or modification requests by emailing relax@thefloridahavens.com. Cancellations are effective upon our written confirmation.