Privacy Policy

At The Florida Havens, we are committed to protecting your privacy while delivering an exceptional luxury vacation experience. This Privacy Policy explains how we collect, use, store, protect, and share your personal information when you interact with our website, book a stay, or communicate with us.

This policy applies to bookings made through our website or the Guesty booking platform. While you also agree to Guesty’s platform Privacy Policy, this Rental Privacy Policy governs our direct relationship with you as a guest.

1. Information We Collect

We collect only the information necessary to process your booking and provide excellent service:

Personal Information: Name, email address, phone number, billing address, and payment details.
Booking Details: Reservation dates, property selected, number of guests, special requests, and travel preferences.
Website Usage Data: IP address, browser and device information, pages visited, and interaction data collected via cookies and analytics tools (e.g., Google Analytics).
Communication Data: Inquiries, feedback, or messages sent through contact forms or email.

We do not knowingly collect data from children under 18. Our services are intended for adults.

2. How We Collect Information

Directly from you when you book, inquire, or communicate with us.
Automatically through cookies, web beacons, and analytics tools on our website.
From third parties such as payment processors or the Guesty booking platform when you make a reservation.

3. How We Use Your Information

We use your information to:

Process and manage your booking, payments, and check-in/check-out.
Communicate with you about your reservation and provide support.
Personalize your experience and fulfill special requests.
Improve our website and services through analytics.
Comply with legal obligations (tax reporting, safety regulations, etc.).
Send important booking-related updates (and, with your consent, occasional promotional messages).

4. Security Cameras

For the safety and security of our guests and properties, exterior security cameras are installed at our properties. These cameras monitor only exterior areas (entrances, driveway, and grounds). There are no interior cameras or recordings of any kind inside the homes.

5. How We Share Your Information

We do not sell your personal information. We may share it only as follows:

With trusted service providers (payment processors, cleaning teams, maintenance vendors, Guesty) who are contractually obligated to protect your data.
When required by law (court order, subpoena, tax authorities, etc.).
To protect the safety of the property, guests, or staff (e.g., enforcing House Rules).

6. Data Security
We use industry-standard security measures including SSL encryption for transactions, access controls, and regular monitoring. While we strive to protect your data, no system is completely secure.

7. Data Retention

Booking and payment records: Retained for up to 7 years to meet tax and legal requirements.
Marketing/communication consent: Retained until you withdraw consent.
Website analytics: Anonymized data may be kept longer for improvement purposes.
You may request deletion of your data where permitted by law.

8. Your Rights Depending on your location (including rights under GDPR, CCPA/CPRA, or other applicable laws), you may have the right to:

Access, correct, or delete your personal information.
Object to or restrict certain processing.
Data portability.
Opt out of marketing communications.

To exercise these rights, contact us using the details below. We will respond within 30 days.

9. Cookies and Tracking

Our website uses essential cookies for booking functionality and analytics cookies to understand visitor behavior. You can manage cookie preferences through your browser settings. Disabling cookies may affect site functionality.

10. Third-Party Links and Platforms

Our site may contain links to external services. We are not responsible for their privacy practices. When you book through Guesty, their platform privacy policy also applies to data processed by them.

11. International Data Transfers
Your data is stored in the United States. We take appropriate safeguards to protect international transfers where required.

12. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted here with a new effective date. Significant updates will be communicated to guests with active bookings.

13. Contact Us

For any questions, concerns, or to exercise your privacy rights, please contact us:

The Florida Havens Email: relax@thefloridahavens.com Phone: (321) 209-0495

We aim to respond to general inquiries within 48 hours and privacy rights requests within 30 days.