Privacy Policy

At The Florida Havens, we are committed to safeguarding your privacy while providing an exceptional experience at our luxurious beachfront villas. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, make a booking, or engage with our services. We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), to ensure your trust and confidence.

1. Information We Collect

We collect only the information necessary to facilitate your booking and enhance your stay at our properties (Turtle Haven, Shell Haven, The Dunes, Beach Haven, and Sea Haven). The types of information we may collect include:

Personal Information: Name, email address, phone number, billing address, and payment details provided during the booking process.
Booking Details: Reservation dates, property preferences, special requests (e.g., private beach yoga), and guest count.
Website Usage Data: IP address, browser type, device information, pages visited, and interaction with our website (e.g., www.thefloridahavens.com) via cookies or analytics tools.
Communication Data: Information shared through contact forms, emails, or customer support inquiries.
Optional Information: Preferences or feedback provided voluntarily, such as dining or activity interests, to personalize your experience.

2. How We Collect Information

We collect information through:

Direct Interactions: When you book a stay, submit inquiries, or request services via our website or authorized platforms.
Automated Technologies: Cookies, web beacons, and analytics tools track website usage to improve functionality and user experience. You may adjust cookie preferences through your browser settings.
Third Parties: Booking platforms or payment processors may share necessary information to complete your reservation, subject to their privacy policies.

3. How We Use Your Information

Your information is used solely to provide a seamless, luxurious experience at The Florida Havens. Specific purposes include:

Booking Management: Processing reservations, sending confirmations, and coordinating check-in/check-out details.
Guest Support: Responding to inquiries, accommodating special requests, and providing tailored recommendations (e.g., dining or activities).
Property Operations: Ensuring compliance with House Rules, managing amenities (e.g., EV chargers, Wi-Fi), and addressing safety or maintenance needs.
Website Improvement: Analyzing usage data to enhance our website’s functionality and user experience.
Legal Compliance: Fulfilling obligations under applicable laws, such as tax reporting or safety regulations.
Communication: Sending booking-related updates or, with your consent, promotional offers about future stays.

4. How We Share Your Information

We do not sell or share your personal information with third parties for marketing purposes. Information may be shared only in the following cases:

Service Providers: Trusted partners (e.g., payment processors, booking platforms, or maintenance vendors) who assist in delivering our services, bound by strict confidentiality agreements.
Legal Requirements: When required by law, such as responding to subpoenas, court orders, or regulatory inquiries.
Property Safety: To enforce our House Rules or protect the safety of guests, staff, or the sea turtle reserve (e.g., reporting violations).

5. Data Security

We employ robust security measures to protect your information, including:

Encryption: Secure Socket Layer (SSL) technology for website transactions and payment processing.
Access Controls: Limiting data access to authorized personnel only.
Regular Audits: Monitoring systems to detect and prevent unauthorized access.
Despite these measures, no online system is entirely risk-free. We strive to protect your data but cannot guarantee absolute security.

6. Data Retention

Booking Data: Retained for the duration of your stay and up to 7 years thereafter to comply with tax and legal obligations.
Website Usage Data: Anonymized analytics data is retained for up to 2 years to improve our services.
Communication Data: Stored for 1 year unless needed for ongoing support or legal purposes.
You may request deletion of your data where not required for legal compliance (see Section 8).

7. Your Rights

Depending on your location, you may have the following rights under GDPR, CCPA, or other applicable laws:

Access: Request a copy of your personal information.
Correction: Update inaccurate or incomplete data.
Deletion: Request removal of your data, subject to legal retention requirements.
Restriction: Limit how we process your data in certain cases.
Objection: Object to processing for marketing or other purposes.
Portability: Receive your data in a structured, machine-readable format.
To exercise these rights, contact us at the details provided in Section 10. We will respond within 30 days, or as required by law.

8. Cookies and Tracking

Our website uses cookies to enhance functionality and analyze performance:

Essential Cookies: Enable core website functions, such as booking forms and secure transactions.
Analytics Cookies: Track usage patterns to improve site performance (e.g., page load times, popular content).
Preference Cookies: Store your settings for a personalized experience.
You can manage cookie preferences via your browser settings. Disabling cookies may limit website functionality.

9. Third-Party Links

Our website may link to external sites (e.g., local dining or activity providers). We are not responsible for the privacy practices of these third parties. Please review their policies before sharing information.

10. Contact Us

For questions, concerns, or to exercise your data rights, please contact:

Email: Available through our website’s contact form.
Response Time: We aim to respond within 48 hours for general inquiries and 30 days for data rights requests.

11. International Data Transfers

If you are booking from outside the United States, your data may be transferred to and stored in the U.S., where our servers are located. We ensure compliance with GDPR and other regulations for international transfers through appropriate safeguards.

12. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us to have it removed.

13. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will be posted on our website, with the effective date noted below. Significant changes will be communicated to booked guests via email.

Effective Date: August 3, 2025

We’re thrilled to welcome you to The Florida Havens, where your privacy is as cherished as the serene beauty of our private beachfront. Thank you for trusting us with your luxurious family getaway.